Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You must contact us first before returning any items.
Several types of goods are exempt from being returned.
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reason not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your bank or credit card company, it may take some time before your refund is showing in your account due to bank processing times.
If you have done this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. I some cases we will exchange sizes for you however, shipping is at the customers expense both ways and must be tracked. Payment for us to send your exchanged product out must be made before we will send it and the item you are returning must be received before we will exchange. If you need to exchange an item you must send us an email at firstname.lastname@example.org and receive confirmation before you send your item via tracked courier to: Enhanced Health NZ 5/12 Shrewbury Street, Merviale, Christchurch, CAN, Christchurch 8014, New Zealand.
Missing Parcel Policy
At times a parcel may go missing or be held up with our courier company due to damage. It is our policy not to refund or replace until we have a final answer from the courier investigation team. You will receive your product however there is a process we must go through first. While we understand this is frustrating we do our best to resolve this as quickly as possible once we have received confirmation from the courier company.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product via tracked courier to: Enhanced Health NZ, 5/12 Shrewbury Street, Merviale, Christchurch, CAN, Christchurch 8014, New Zealand
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We can not refund or exchange an item if your return goes missing. Therefore all returns must be sent using track and trace.